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Frequently Asked Questions
Everything you need to know about preserving your family's legacy with Telloom.
Services & Features
Pricing & Subscription
Roles & Sharing
Privacy, AI & Security
Services & Features
How long does an interview session take?
Can I record multiple family members?
How quickly will I get the recordings?
What if I'm not in the New York area?
Can I add photos or objects later?
Can I download my videos?
What are "Topics" and "Prompts"?
Can someone record their own videos without a Telloom session?
What equipment is needed for remote sessions?
Can additional recordings be added later?
What is an "Object" in Telloom?
How are videos organized?
Pricing & Subscription
What happens after the included access period ends?
Do you offer payment plans?
What happens if I stop paying for my subscription?
Roles & Sharing
Who can see my stories?
How many people can I share my videos with?
What is an Executor and why do I need one?
What happens to content if a Sharer passes away?
Can an Executor change who sees the content?
How are family members invited to view stories?
Can Listeners download or share videos?
Privacy, AI & Security
Does Telloom sell my data?
How is AI used in Telloom?
What happens if Telloom goes out of business?