Question 1

How long does an interview session take?

Accepted Answer

Remote sessions are 1 day (~3 hours on camera). In-person sessions include setup time, typically 4 hours total on-site. Legacy Series spreads 6 hours across 2 comfortable days.

Question 2

What happens after the included access period ends?

Accepted Answer

After 2 years (Remote/Signature) or 5 years (Legacy), hosting is $99/year. You can always download all content before ending service, no lock-in.

Question 3

Can I record multiple family members?

Accepted Answer

Yes! Each session focuses on one storyteller for depth. For multiple people, we can discuss custom packages or multiple sessions at a discounted rate during your planning call.

Question 4

How quickly will I get the recordings?

Accepted Answer

Your prompt response videos are typically available within two weeks of recording. Photo digitization takes about 2 weeks. For Legacy Series, professionally edited films are delivered within 4-6 weeks.

Question 5

Do you offer payment plans?

Accepted Answer

Yes! We offer flexible payment plans for all tiers. Let's discuss what works for your budget during your free planning call.

Question 6

What if I'm not in the New York area?

Accepted Answer

Remote sessions work anywhere in the world! For in-person filming outside the greater NYC area, we can discuss travel arrangements. Most families find Remote sessions incredibly effective regardless of location.

Question 7

Can I add photos or objects later?

Accepted Answer

Absolutely! You can purchase add-ons anytime during your initial session or years later when you discover more items to preserve.

Question 8

Who can see my stories?

Accepted Answer

Your videos are always fully private by default. You have the option to share them if you wish, but no one has access to your videos unless you (the Sharer) or your designated Executor explicitly invites them to view it.

Question 9

What happens if I stop paying for my subscription?

Accepted Answer

We know these stories are priceless. If a subscription ends, viewing access pauses, but we provide a 6-month grace period where your content remains safe. We will email you regularly to ensure you have ample time to download your videos to your own storage. Storing high-quality video is costly, so we cannot hold files indefinitely for inactive accounts, but we want to make sure you have every opportunity to keep them forever.

Question 10

Does Telloom sell my data?

Accepted Answer

No, Telloom does not sell or rent your personal information.

Question 11

How is AI used in Telloom?

Accepted Answer

We use AI to generate transcripts, summaries, and help organize your stories. We use trusted providers but limit how your data is used.

Question 12

Can I download my videos?

Accepted Answer

Yes, absolutely. You can download your full-quality videos and content at any time to keep on your own computer or hard drive. We strongly encourage this so you always have control over your family's history, regardless of your subscription status.

Question 13

What happens if Telloom goes out of business?

Accepted Answer

If Telloom ever ceases operations, we will do everything in our power to provide ample notice and a dedicated time window for you to download all your stories. We view this content as yours, not ours. We also strongly encourage you to download your videos to your own personal storage at any time, so you always have a permanent backup independent of any service.

Question 14

How many people can I share my videos with?

Accepted Answer

Unlimited. You can share your stories with as many family members, friends, or loved ones as you want. There is no limit to the number of listeners you can invite.

Question 15

What is an Executor and why do I need one?

Accepted Answer

An Executor is a trusted person you assign to help manage your content and access rights. They have the same permissions you do—including adding photos, managing videos, and inviting or removing Listeners. While they have these rights immediately, their primary purpose is to ensure your stories are preserved and managed after you pass away. You can change your Executor at any time, but we require all Sharers to have an Executor to ensure your legacy is always protected.

Question 16

What happens to content if a Sharer passes away?

Accepted Answer

The Executor continues to manage the Sharer's content—maintaining access for Listeners, adding materials, and exporting stories. The only limitation is that Executors cannot override any choices the Sharer made about synthetic voice/avatar features.

Question 17

Can an Executor change who sees the content?

Accepted Answer

Yes, Executors have the same rights as Sharers to manage sharing settings—they can invite or revoke Listeners and export content. The only limitation is they cannot grant synthetic voice/avatar permissions the Sharer hasn't approved.

Question 18

What are "Topics" and "Prompts"?

Accepted Answer

Topics are broad life themes like "Family History," "Career and Professional Life," or "Challenges and Overcoming Adversity." Each Topic contains multiple Prompts—thoughtful questions designed to unlock stories, such as "What is your fondest childhood memory?" or "What are you most proud of in each of your children?" Together, they guide the storytelling journey.

Question 19

Can someone record their own videos without a Telloom session?

Accepted Answer

Yes! The Self-Serve App subscription ($10/month or $99/year) allows Sharers to upload their own videos—whether self-recorded or filmed by their own videographer. It includes all organizational tools, AI transcripts, unlimited family viewer accounts, and the ability to add photos and documents.

Question 20

What equipment is needed for remote sessions?

Accepted Answer

For Remote Essentials sessions, the Sharer needs a computer or tablet with a camera, microphone, and stable internet connection. The Telloom team provides video recording setup assistance before the session to ensure optimal quality, including positioning, lighting tips, and audio checks.

Question 21

Can additional recordings be added later?

Accepted Answer

Absolutely! Additional recording sessions can be purchased at any time after the initial package. Many families start with one session and add more as they discover new stories to tell.

Question 22

How are family members invited to view stories?

Accepted Answer

From the Sharer dashboard, there's a "Manage Connections" section where Sharers (or Executors) can invite anyone by email. Invitees receive an invitation to create a free Listener account. Unlimited family members can be invited, and access can be revoked at any time.

Question 23

What is an "Object" in Telloom?

Accepted Answer

Objects are meaningful physical items documented in Telloom—jewelry, artwork, furniture, heirlooms, instruments, awards, or collections. Sharers can photograph these items, record the stories behind them, and even specify who should inherit each piece. It connects treasured possessions with the memories that make them meaningful.

Question 24

Can Listeners download or share videos?

Accepted Answer

Listeners can view all content shared with them and, where permitted, download copies for personal use. If a Sharer or Executor revokes a Listener's access, they can no longer view content in the app—but this doesn't affect copies already downloaded.

Question 25

How are videos organized?

Accepted Answer

Videos are organized in a searchable library by Topics (broad life themes like "Childhood" or "Career") and Prompts (specific questions within each topic). AI-generated transcripts and summaries make everything searchable, so family members can quickly find specific stories, moments, or advice.

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